Frequently Asked Questions

Call Allay First! We handle everything. You do not need to call a plumbing company to simply turn the water off. We have an in-house plumber. We can also perform the drying services and the repairs needed to your property. This eliminates multiple people in and out of your property.

Yes, Allay can. We can extract the water, dry the structure and restore your property. We will also meet with the assigned insurance professional as well, to ensure there is an agreement of scope to repair your property properly. This eliminates extra invoices to you, and supplemental requests to your insurance company.

The assigned adjuster will make all coverage determinations. It’s our job to identify the associated damages and address them properly.

Your adjuster will discuss all coverages directly with you. It has been our experience, the origin or the source is not considered in the damage settlement, such as the dishwasher, the sink, toilet supply line, the water heater, the garbage disposal or a line in the wall. Our experiences have been, your insurance generally pays for the resulting water damages sustained from a sudden and accidental discharge of water.

No. It is your home, the insurance company cannot dictate to you what you can do at your home. Plus, if water is standing in your home, you still must address it regardless of coverage outcome!

Yes, you owe your deductible when you go through insurance, this is typically the amount we collect before any work begins.

This is damage specific, also dependent on your claims adjuster efficiency, finishes (flooring, cabinets, countertops) availability, however we can have most damages repaired with a few days to a few weeks. Once we start on our project, we do not need to leave to start another project until yours is completed!